term that is sometimes used synonymously with maintenance.
latter is generally considered to be the things that must be done to
preserve an asset, the former is a list of
things that must be avoided
in order to keep the asset in good working order and not to
Lack of care can result in extrinsic failure of an asset and extra costs to the owner.
Attributes of Care
Listed below are the three primary attributes that distinguish care from maintenance:
More detailed discussion on these three attributes is included in the article below.
Examples of Care
The following are
some examples of care instructions to owners and operators:
not drill holes in exterior walls to hang Christmas lights and wind chimes.
not extinguish cigarette butts on balcony membrane.
not drill holes into window frames for burglar bars and alarms.
not drag seasonal furniture across the balcony membrane.
not drip barbecue fat on the membrane.
not tear the balcony membrane when using shovels to clear ice and snow.
- Installation of splash-pads beneath RWLs
- Installation of pavers/mats leading to rooftop HVAC equipment
- Clearance pruning of trees as roof perimeter
- Do not store paint cans in electrical rooms
- Do not stack ladders against electrical switchgear.
- Ensure adequate clearance around equipment for maintenance and emergency access
- Installation of runners at doorways.
- Installation of corner/bumper guards on
walls in high traffic locations.
Where maintenance is focused on managing the probability of failure
(PoF), care is geared more towards management of the consequences of
of care can void warranties on the assets. Therefore the managers
should ensure that procedures are set up to regularly inform the
residents (space users) of their role in the preservation of the
assets, albeit an indirect role.
below some distinctions that have helped clients appreciate their role
in preserving the warranties on their assets and deepening their
understanding of why it is important to provide budgets for
preventative maintenance and also for periodic inspections.
1. What we must do and What we must not do
The first distinction to be made...
Maintenance is about the things that the owner must do to
keep the asset in good working order. For example, the owner must clean
the asset, must lubricate the asset, must replace filters, etc . These
are all positive actions to be exercised. On the other hand, care is
about the things that the owner must not do.
For example, do not extinguish cigarette butts on your deck membrane;
do not indiscriminately drill holes into your window frames. These are
the negatives that must be avoided.
use the tires on our car to further illustrate this point. We
"maintain" our tires by keeping the air pressure at the recommended
level but we "care" for our tires by not driving over those nasty
spikes when leaving the impound yard.(Yes, my vehicle has been
impounded for parking violations - twice over the last 25 years).
Included below is a more expansive (but not exhaustive) list of some of these distinctions:
Maintenance and care are like two sides of the same coin. If one fails, the other fails.
2. The Asset and its Environment
leads us to the second distinction between maintenance and care.
Maintenance is about the actions directed at the asset whereas care is
about what we do in the environment around the asset. For
example, we vacuum the carpets to remove dirt and prolong the life of
the carpet pile (maintenance). On the other hand, we may place runners
at exterior doorways to limit the amount of dirt being tracked into the
building (care). We paint the interior walls periodically (maintenance)
but we place corner guards to avoid gouges in high traffic locations
3. The Probability of Failure and Consequences of Failure
third distinction can be summarized as follows: Maintenance is about
managing the probability of failure of an asset (by extending its life
as long as possible), whereas care is geared more towards management of
the consequences of that failure (avoiding the loss that occurs at the
end of life of the asset). Keeping our car tires at the right pressure
ensures that failure is delayed as long as possible (the probability of
failure), care ensures that we do not arrive suddenly at that point
where our tires are flat and the vehicle cannot be driven (consequences
my 20+ years as a maintenance management consultant I have witnessed
many situations in which the owners have found themselves in dire
straits due to a lack of care on their part more so than a lack of
warranty providers and product manufacturers know that care and
maintenance occupy the two sides of the same coin. Once we know what
they know, then we can take steps to extract full value from our
warranties and ensure the best return on our assets.