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Universal Customer Values
The things that every customer considers important.
The universal expression of Customer LOS and Technical LOS.





The universal customer values that including safety, reliability and quality
Fig. The universal customer values that including safety, reliability and quality.


Functional silos will defeat the organization. Rather, integration, collaboration and alignment are some of the critical success factors.
Fig. Functional silos will defeat the organization. Rather, integration, collaboration and alignment are some of the critical success factors.


Customer LOS networked to Technical LOS using transit service as an example
Fig. Customer LOS networked to Technical LOS using transit service as an example.


The aspirational-transactional hierarchy includes the translation of ELOS to CLOS to TLOS.
Fig. The aspirational-transactional hierarchy includes the translation of ELOS (Enterprise) to CLOS (Customer) to TLOS (Technical).


SMART goals help the organization reach its target
Fig. SMART goals help the organization reach its target.

See also:


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