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Staff
All the employees of the organization.



Classification of Staff
Listed below are some of the groups/categories of staff
  • Executive (leadership) Staff
  • Management Staff
  • Administration & Accounting Staff
  • Technical Staff


Roles of Staff

       Maintenance Staff roles

  • Conduct in-house maintenance activities (within their scope of expertise)
  • Facilitate access for outsourced 3rd party maintenance contractors (with specialized knowledge and equipment)
  • Support the maintenance manager/property manager with data collection and recommendations
  • Place orders for equipment and supplies
  • Control the inventory of equipment and supplies
  • Administer contact lists of all contractors and suppliers
  • Conduct periodic site walkthroughs
  • Keep maintenance logbooks
  • Other


Administration and accounting staff roles
  • Process the accounts payable of maintenance (and repair) expense
  • Process the accounts payable for equipment and supplies
  • Support the property manager / maintenance manager in developing status reports
  • Maintain contact lists of all residents
  • Other


Staff Management Artefacts
  • Organization chart
  • Roles and responsibilities matrix
  • Job descriptions
  • Training and Career Plans
  • Team building strategies
  • Resourcing Plan
Alignment is required between all levels of the organization - such as, from top management to line staff
Fig. Alignment is required between all levels of the organization - such as, from top management to line staff


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