highest level of care (operating
standard) given to a facility
on a scale comprising five levels, as developed by APPA. At
this level of care, the facility has the following general attributes.
Service. Able to respond to virtually any type of service
with immediate response.
Satisfaction. Staff are proud of the facility
and have a high level of trust for the facility organization.
- Maintenance Mix.
All recommended preventative
maintenance work is scheduled and performed on time. Reactive
maintenance (e.g., spot re-lamping and adjusting door closers) is
minimized to the unavoidable or economical. Emergencies (e.g., storms
or power outages) are very infrequent and handled efficiently.
Efficiency. Maintenance activities appear highly
focused. Typically, equipment and building components are fully
functional and in excellent operating condition. Service and
maintenance calls are responded to immediately. Buildings and equipment
are routinely and regularly upgraded keeping them current with modern
standards and usage.
- Building Systems Reliability.
Breakdown maintenance is rare and limited to vandalism and abuse
spotlessness. Floors and
base moldings shine and/or are bright and clean; colours are
fresh. There is no buildup in corners or along walls. All vertical and
horizontal surfaces have a freshly cleaned or polished appearance and
have no accumulation of dust, dirt, marks, streaks, smudges, or
fingerprints. Light all work and fixtures are clean. Washroom and
shower fixtures and tile gleam and are odour-free. Supplies are
adequate. Trash containers hold only daily waste, are clean and
spotlessness of the interior finishes at a showpiece facility.
Relationship between FCI, funding levels and facility operating
Fig. Summary of
the key attributes attached to each of the 5-tiers of the operating
A sample portfolio of facilities being governed at different levels of
the 5-tiered operating standard with plans to move some facilities to a