9

Monitoring & Measuring

To conduct a planned sequence of observations to track the condition and performance of the assets over time and to identify feedback to update the maintenance plan, reserve study and other reports

There are two types of monitoring methodologies:
 

F. Monitoring and Measuring

Data collection

What to be measured:

How to measure LOS: 

  • Citizen satisfaction monitoring
  • Customer Satisfaction Survey
  • Willingness-to-Pay Survey
  • Measurement method - who and what (survey, etc)
  • Measurement calculation - how (stats, etc)
  • Measurement interval - when (daily, yearly, etc)
  • Reporting method (graphs, text, pictures, etc)
  • Reporting interval 
  • Trend analysis
  • Benchmark Analysis/Comparison (eg. CIRC and MBNCanada)




See also: