A written statement, developed by the organization's leadership team, articulating the
formal commitment by the owners to that standard.
Scope and Content
The purpose of the maintenance policy is:
maintenance policy will typically include the following:
- To set a target for backlog levels of deferred maintenance
- To set a target standard for the property regarding asset performance and levels of service
- To articulate the organization’s tolerance for risk arising from failed assets
- To determine how to prioritize repairs and DM
- To select the key performance indicators (KPIs) that will be used to measure the quality of the maintenance program
align the three different types of maintenance strategies to the
different assets based on risk profiles and expected levels of service
- To set the framework for the development of maintenance strategy
Listed below are some of the key steps in developing a maintenance
- Establish the age of the building, types
of assets in the asset register, risk profiles of the assets, and other
- Evaluate the requirements of the different stakeholders (both internal and external)
- Establish the owners standard of care
and risk tolerance.
- Determine the appropriate maintenance
for the assets to achieve the desired risk profile.
- Write the policy statement.
- Arrange for formal adoption of the
policy by the necessary stakeholders.
Included below are some of the asset management
principles to consider in regards to the maintenance policy:
- Ensure that the maintenance policy is
periodically disclosed to the owners, other stakeholders and the
- Set up a process for monitoring
performance of the maintenance program relative to the policy.
- Establish procedures for periodic review
refinement of the maintenance policy.
- Ensure that the maintenance budget is
adequate to support the maintenance standard being
targeted by the policy.
The hierarchy of organizational purpose with policy represented as one of the layers.
Fig. Comparing the Maintenance-Repair-Renewal (MRR) trade-offs at different organizations.
As maintenance quality and effort increases so too does the frequency
and scope of repairs decrease - however, there is a point of
diminishing returns. Do you know where your balance is?
Fig. Alignment between Maintenance, Repairs and Renewals will help the organization find the optimal MRR ratio.
polishing (left) and garage powersweeping (right) are examples of
maintenance tasks to achieve the standard set by the maintenance policy.
maintenance policy must translate the nuances of the maintenance
strategy into a narrative statement.